Today the world is defined by the term “Information Age.” All businesses and organizations, both large and small, require effective and efficient business communication solutions in order to continuously meet their customers’ expectations and maintain the highest levels of service. With the emergence of “converging technologies” currently available, all organizations and agencies have come to realize that the right amount of financing, materials, talent, and experience are not enough to succeed without the products, services, and communications protocols that enables smooth delivery of their products and services. Both inter and intra-communications is at the heart of local and regional integration, with the development of an efficient, cost effective, and technologically advanced communications system. This is particularly true in the markets of: “customer experience” staffs at medical facilities, municipal agencies, educational campuses and small- and medium-sized corporations involved in providing goods and services.
Insure that the products and services you offer have the ability of penetrating a lucrative market in a rapidly growing industry. The current increase in public scrutiny and dependence on essential services and their delivery presents an opportunity for vendors to ensure client satisfaction, supported by impeccable customer service. Savvy providers will offer the expertise that a proactive oriented and market-opportunity seeking organization needs to develop and maintain a good communications system. Focus on products to the emerging “customer experience” and “knowledge-based” workers that are responsible for the majority of business-to-business communications that occur in the workplace.
There is need to be flexible and responsive, to delight clients by providing them what they want, when they want it, and before the competition can offer it. A successful company will achieve this through a systematic approach that is customer-centric, and in which the customer’s objectives enjoy top priority. This involves not only skill and depth of knowledge, but time devoted to studying a customer’s needs. Management will view the provision of value-added services over the entire scope of customers’ requirements as not only essential but as a competitive advantage which the company protects as a key asset; from service concept to service provision, the intention will be to ensure that every policy and procedure, system and process has the objective of improving the flexibility and response of the whole company. There is need for interaction between all functional areas, particularly between marketing and service logistics, if the project is to realize its full potential, with marketing being employed as a strategic weapon.
Once the needs and processes are understood and described, leading-edge products and best-of-industry skills will be applied to design and develop a fitting solution to satisfy the need and enable the client’s business in the most cost effective way.
Melissa Vokoun – From 1983 to 2005 she was COO and VP of Sales and Marketing for a national headset distributor. Her passion for headsets, as well as recruiting, training and managing these staffs continues to be her inspiration. To learn m